Refund policy
Returns
The Guild Shop accepts returns for on-line purchases within 30 days of the original shipping date (In-store purchases are made on an as-in basis and may not be returned).
The buyer pays for return shipping, unless the wrong item was shipped or it was damaged in transit.
Please include the order number. Returns should be securely packaged and mailed to:
Refunds will be credited within five business days of package receipt. Online merchandise may not be returned at our retail store.
For help or questions, please call (713) 528-5095 during business hours or e-mail the shop at info@theguildshop.org.
Refunds
Refunds will be credited within five business days of package receipt. Online merchandise may not be returned at our retail store.
For help or questions, please call (713) 528-5095 during business hours or e-mail the shop at info@theguildshop.org.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at debbie@theguildshop.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at debbie@theguildshop.org and send your item to: The Guild Shop, 2009 Dunlavy Street, Houston TX 77006, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
