The Guild Shop accepts returns for on-line purchases within 30 days of the original shipping date (In-store purchases are made on an as-in basis and may not be returned). The buyer pays for return shipping, unless the wrong item was shipped or it was damaged in transit. Please include the order number. Returns should be securely packaged and mailed to the Guild Shop of St. John the Divine at 2009 Dunlavy St., Houston, TX 77006. Refunds will be credited within five business days of package receipt. Online merchandise may not be returned at our retail store. For help or questions, please call (713) 528-5095 during business hours or e-mail the shop at firstname.lastname@example.org.
To return your product, you should mail your product to: The Guild Shop, 2009 Dunlavy Street, Houston TX 77006, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.